Astute Planning, Flawless Execution,
Tuesday, February 3, 2009
This edition of our newsletter has a balance of content to help companies as well as individuals thrive in a difficult economic climate. First, we provide a recommended article recently published in the Wall Street Journal on preparing for more cutbacks. It closes with the topic of "Secure Your Job." Building on this, if you are in a position that in any way impacts the customer experience, then you are encouraged to read our recently republished whitepaper on Customer Advocacy. This whitepaper contains practical strategies and techniques on how you can lead a customer-focused change initiative by performing as an extremely effective Customer Advocate. Doing so will help your firm hang on to your single source of revenue (the customer) and improve operational performance. Making a significant contribution to these objectives will go a long ways towards securing your job. Feel free to give us a call if you need any assistance in achieving your objectives to increase customer loyalty and operational performance.
The reports are out...the economy is shrinking...and we're not on the upswing yet. In her Wall Street Journal article, Be Prepared for More Cutbacks, Anna Prior writes about the realities of future cutbacks, and offers some advice on weathering the storm.
Serving Those (Still) In Need
More Satisfied Customers
"We contacted Customer
Centricity to help us increase business and launch our newly expanded
building and property management services. I was very impressed from the
start as they had us take a step back and provided an objective
perspective and approach to meet our challenge. From our "kick-off"
meeting through completion, they walked us through a step by step
approach, always being very responsive and available for consultation.
We looked at our customer base in a manner we hadn't before which helped
us understand how our customer base could be harvested from within as
well as approaches to effectively acquire new customers. The
implementation of their approach was very successful and we couldn't be
more pleased. I highly recommend Customer Centricity."
© Copyright 2009 Customer Centricity, Inc. All Rights Reserved
5 Old Coach Road Hudson, NH 03051 (603) 491-7948