People, Process, and Technology - Project Kickoff
Craig Bailey, in collaboration with Mark Hall,
William George Associates, Ltd.
We continue with our series on People, Process and
Technology. In our
initial installment, we reinforced the importance of balancing
people, process and technology in continuous improvement initiatives.
This can apply to Customer Relationship Management (CRM), Enterprise
Resource Planning (ERP) and numerous other initiatives. In this article,
we leverage this proven strategy towards the effective deployment of an
Enterprise Project Management solution.
As discussed in the prior article, a client of ours performed a pilot of
MS Project Server resulting in a number of issues and concerns to be
addressed to ensure success of the project. Based on feedback from key
stakeholders, a launch strategy was defined which included:
Defining a very focused scope
Senior management sponsorship
Addressing the question: "What's in it for me?"
Clearly defining "table stakes" or critical success
Like most businesses, our client has a diverse set of customer-facing
and internal groups that will benefit from an Enterprise Project
Management solution. Due to the various nuances of each group, it became
important to narrow the focus of the initial launch. To do so, a
discrete group of project managers, resource managers and personnel was
identified that would participate in the first phase. This group was
brought together for the project kickoff, at which time the project
framework was communicated.
Senior Management Sponsorship
During the kickoff meeting, senior management sponsors shared the vision
and objectives, key concerns being experienced with plenty of "color"
around the importance of doing this project, and finally the
ramifications of not doing it. One of the most compelling statements was
something to the effect of: "You won't be a project manager at this
company if you don't adopt the project management methodology and
leverage the tool that results from this initiative."
Now that is a pretty clear statement of sponsorship.
Addressing the question: "What's in it for me?"
It was important at the kickoff, and will continue to be important
throughout the project, to reinforce how the initiative benefits each
stakeholder. At a very high-level, this includes, but is certainly not
Senior management/Company overall
One of the most important aspects of the kickoff was to review and
ensure buy-in to the critical success factors, by all stakeholders. For
this particular initiative and client, we defined the critical success
Ensure a single point of entry for time and cost
(materials and labor) information
In summary, the successful outcome of this initiative
requires 100% adoption from all stakeholders, each of whom has something
At this stage, the project scope has been clearly defined, stakeholders
have bought-in to the critical success factors, senior management
sponsorship has been clearly established and a team has been formed to
embark on the next steps.
In future editions, we will continue to explore how to effectively
deploy an Enterprise Project Management solution, by covering topics
Defining the process and methodology while ensuring
the "right dose" of rigor
Business requirements to technical configuration
Assessing the Project Management capabilities, leading
to training, training and more training
Ongoing support of your enterprise solution
If your firm is embarking on a critical initiative, or struggling with
one that seems to have gone off track, feel free to
contact us. We'd be happy to discuss your situation, share pointers,
and determine if there are opportunities to more formally assist you
with our Project Management services.
About William George Associates Ltd.
William George Associates Ltd. (WGA) is a leading provider of
comprehensive Project Management, Lean Six Sigma, and Innovation
consulting, training, and staffing solutions. Since 2002, WGA has served
New England's largest organizations and mid-market companies in the High
Technology, Life Sciences, Financial Services, Education, and Energy
As New England's only Microsoft Gold Certified Enterprise Project
Management Partner (Project Server 2010, Microsoft Project 2010, and
SharePoint 2010) and a Registered Education Provider (R.E.P) for the
Project Management Institute, WGA is uniquely qualified to design and
deliver solutions tailored to the specific needs of our diverse clients.
WGA has successfully trained over 3,000 professionals to get their PMP
and Lean Six Sigma credentials.
Of particular interest to clients who develop new products and
technologies, WGA offers Innovation Consulting Solutions for the
development and protection of Intellectual Property using our Patents
and Trademark process.
+ People, Process, and Technology - Project
If you have received this newsletter from a friend
and would like to subscribe:
here to subscribe
View previous newsletters
Some Words From Our Customers
Check out what a customer
had to say about his experience with Customer
has provided outstanding service to Hologic (Formerly Cytyc Corporation)
in the areas of process improvement and Program Management. They led
several cross functional initiatives for us that included an upgrade of
our ERP system, implementation of a CRM system, and integration of
systems from M&A activities. They are well respected by everyone they
have worked with.
VP of Information Systems
About Customer Centricity, Inc.
We strengthen overall company performance through
better service delivery and management.
We boost efficiencies in front-line customer service and technical support
teams, order processing, fulfillment, field service, logistics and other
key operations functions.
In short, we align the resources of your organization to exceed your
customers' expectations in the most effective and efficient manner
See What Our Customers Say