Customer Centricity
Astute Planning. Flawless Execution.
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Next Speaking Engagement: SCORE 2014  


We are pleased to announce that Craig Bailey, President and Founder of Customer Centricity, is a sponsor and speaker at SCORE 2014, taking place from May 21-23 at the Seaport Boston Hotel.  Craig’s workshop, How to Optimize the Customer Satisfaction Survey Experience, is taking place on May 23 from 10:00 am to 10:50 am.  He’ll be focusing on leveraging survey results to drive action plans designed to improve customer satisfaction and loyalty.

The 2014 SCORE Conference is the 12th annual event, drawing senior executives in customer service from organizations of all sizes.  They attend SCORE to get the latest thinking in customer experience management (CEM) strategy and how to apply those principles to customer operations, such as contact centers, tech support, live chat, service depots and other touch points. 

The SCORE Conference is produced by Omega Management Group Corp., experts in CEM strategy and employee training. Craig has been a panel moderator at past SCORE Conferences; this is the first time as an event sponsor and workshop presenter.

We have made arrangements with Omega to extend

a 50% SCORE registration discount to newsletter

subscribers. CLICK HERE for full event information and

to register at this discounted rate.

Besides Craig, attendees will hear from best-in-class industry leaders from companies including IBM, Oracle, Avaya, Red Hat, Pitney Bowes, Xerox, CA Technologies and Carl Zeiss Inc., all of whom will speak about innovative, yet proven, strategies for driving customer satisfaction, employee motivation and rewards, customer retention, and customer loyalty using big data analytics. These topics will strengthen your current CEM strategies and inspire new ideas for your organization.

Award Dinner Highlights the Conference

A highlight of each SCORE Conference is an awards dinner recognizing the recipients of two awards: Omega’s prestigious NorthFace ScoreBoard AwardSM (NFSB) and Certified CEM Professional (CEMPROSM) award.  The NFSB award is unique in our industry in that recipients only qualify based on satisfaction/loyalty survey results from their own customers over a full calendar year. This makes it the only true measurement of “voice of the customer” effectiveness. CEMRPO is an employee training program designed to improve the effectiveness of CEM advocates and customer-facing groups.Thirty-seven organizations qualified for these awards for 2013.

We look forward to seeing Customer Centricity subscribers at SCORE. You can do so by taking advantage of the attractive registration discount.  For more information, please contact Laura Carroll at Omega:  Her phone number is 978/715-2593.

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About Customer Centricity

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  • Improve the Customer Experience and Operational Performance
  • Drive mission critical projects to conclusion

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