Amy is a
proven project management professional with over 15 years
experience managing and working with business, technical and
network operations, information systems, and software development
staff to implement projects, including company-wide business
applications, software, information systems, and client (pre- and
post – sales) projects. Clients have included financial services
companies, a department store chain, and a large media company.
especially known for her ability to lead cross-functional teams by
promoting collaboration across all functions of an organization
and within client organizations. She is skilled in tactically and
creatively developing solutions that are in line with a company’s
overall business strategy. Amy also has extensive experience in
business analysis, systems auditing, and in process design,
enhancement, and implementation.
most recent role, Amy led a company-wide initiative at a mortgage
technology company to obtain SAS 70 Type II systems, network, and
process audit certification. This was completed successfully with
no exceptions found by the 3rd party “Big 4” audit firm. In order
to accomplish this goal, Amy managed cross-functional teams,
identified and addressed gaps in business and technology controls,
policies and practices, including in the areas of client services,
technical operations, product release, data and network security,
change management, and the Software Development Life Cycle (SDLC).
In a related effort, she developed a Business Continuity Plan. She
also led a project to move a $1 million backup server hosting
facility from Northern California to Seattle, Washington.
this role, she was Director of Engineering at iPhrase, a software
company that provides self-service search and navigation software.
Here, she managed the development of 3 new product versions
released every 3 months and a team of 25 engineers. She also
partnered with product management to streamline and standardize
the product development life cycle including initial concept,
business requirements, functional specifications, engineering
design and architecture review, user interface, coding, quality
assurance, performance benchmarking, capacity planning, release
management, and sustaining engineering.
Senior Project Manager in Genuity’s Customer Service Delivery
group, Amy implemented end-to-end process and technical solutions
to decrease time-to-market for new product releases across
multiple service lines (e.g., business internet connectivity, web
hosting, and internet security services). This included projects
in the areas of customer service, sales automation, sales channel
roll-out, order entry, network and server provisioning, and
ongoing operations. She also managed the implementation of system
for proactive issuance of Service Level Agreement (SLA) credits as
a strategic feature for the Managed Virtual Private Network (VPN)
product line. In 2001, this product received Network Magazine's
Product of the Year distinction.
Project Manager in Genuity’s (and it’s predecessors GTE
Internetworking/BBN) Web Hosting Operations group, Amy managed web
server hosting installation and operations projects for customers,
developed monitoring solutions, and provided pre-sales support
(e.g., responses to proposals, participated in sales conference
worked at Ernst & Young and started her career at Harvard
University. Her Harvard University career culminated in the design
and implementation of a campus-wide information system that made
Harvard’s many course catalogs accessible via the Internet.
Amy has a
BA in Government from Smith College and a Graduate Certificate for
Special Studies in Administration and Management from the Harvard
University Extension School. She also holds a Project
Management Professional® certification and is a member of the
Project Management Institute (PMI).