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Our Associates

Jay Hoitt

Jay Hoitt is a professional consultant with extensive experience as a program manager, project manager and senior business analyst. Jay’s strong technical background provides the foundation for his ability to deliver a diverse range of projects. Jay has been project manager and lead analyst on many successful projects across a wide spectrum of CRM, ERP, back office and software development processes.

Jay has served as project or program leader for a variety of high-profile/high-impact initiatives which involved cross-functional process changes.  Examples of process-related work and experience include:

  • Extensive project management, program management and analysis experience.  Significant leadership experience in all phases of software project implementation process from idea to implementation.

  • Designed and organized the PRE Solutions PMO team and designed the new implementation process.

  • Instrumental in development and implementation of the IT software development methodology process for a data warehouse department. 

  • Oversaw development of Change Management, Application Support, source code control and Release Management processes.

  • Deliverables included overhaul of DTI billing and OSS support intranet and associated business processes.

  • Participated in the Rational Unified Process for the development of use cases and requirements for the order management process, new customer process and MACD processes.

  • Participated in the business process modeling for all major business processes.

  • Involved with business process modeling of order management and local number portability. Involved with the development of the object model for the enterprise definition of customer and order using UML and with the reverse engineering of the commercial-off-the-shelf (COTS) applications for this project.

  • Technical lead for software development methodology process reengineering project using reengineering principles developed at TI.

 

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.

 

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