| Subscribe to our newsletter |
Home | What We Do | Why Us? | Customers | About Us | Newsletters | Resources | News | Contact
Our Associates

Michael Bracken

Mike Bracken is an experienced project and program manager with over 20 years in the high-technology industry. He is skilled at leading cross-functional teams to design, develop, deploy, and manage strategic technology solutions for both internal support organizations and external customers. He manages projects across the entire lifecycle including market requirements gathering, planning, funding, development, deployment and ongoing management.

Mike has worked on a variety of high-profile, strategic projects all critical to the success of the sponsoring organization, including:

  • Development of a new on-line reservation system for their Back-Up Care line of business for Bright Horizons which manages the registration of employees and reservations made either on-line, by calling a 24x7 contact center or via a mobile device. The project also included a new data warehouse to support internal and external reporting for the LOB. This was a $6M+ project involving people across the entire company, including IT, Customer Support, Finance, Implementation and Operations, and also utilizes outsourced development partners.


  • Management of consolidation of Bright Horizonsí Data Centers into two primary locations in the US and one in the UK in order to provide a stable, resilient, and protected environment in advance of a new application platform launch.


  • Development of an enhanced software application suite for REZ-1 to provide inventory management, demand fulfillment, reservations, tracking, billing and reporting for railroads, IMCís, steamship lines and trucking companies. This was a $10M+ project involving 80 people across the entire company, including Development, System Infrastructure, Customer Support, Accounting, Sales and Marketing.


  • Directing and leading the Application Development/Engineering group in designing, implementing and supporting business and web-based applications for Coldwell Bankerís New England real estate agents and customers.


  • Development of key hiring and recruiting applications for Monster Worldwide to reinforce its market-leading position as well as expand into the small-to-mid sized market. He also defined and implemented the Agile development methodology and served as the organizationís principal resource/expert on the methodology. In addition, he defined and rolled out user acceptance testing processes to ensure that the projects deliver on their intended promise.


  • Development and management of new managed virtual private networking services for Genuity, leveraging internal expertise in networking and security to expand the business opportunities for both services. This effort required the involvement of team members from Product Management, Engineering, Operations, Marketing, Sales, IT, Legal, and Finance.


Mike has a Masters of Engineering and a Bachelorís Degree in Electrical Engineering from Cornell University.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

Click Here


Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

Read More

Home | What We Do | Why Us? | Customers | About Us | Newsletters | Resources | News | Contact

© Copyright 2003-2011 Customer Centricity, Inc. All rights reserved.