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Our Associates

Rizwan Kirmani

As a Senior Manager with Deloitte Consulting, and later as a Principal Consultant at CCI, Rizwan has extensive experience working with executive management to identify emerging technologies that enable his clients to obtain a competitive advantage in the marketplace.

For over 15 years, he has helped Fortune 500 companies maximize their investment in information technology, leading multiple large-scale system implementation, process improvement, vendor selection and IT strategy projects. Focusing mainly on the telecommunications, financial services, and high tech industries, he has advised clients on how to realize the strategic vision of their technology investments. Rizwan specializes in the in-depth evaluation of emerging technologies, including identifying synergies between established and newly founded companies, creating partnerships, and leveraging innovative technologies to increase operational efficiency and revenue potential.

Rizwan has an MS in Telecommunications Management and a BS in Mechanical Engineering from Oklahoma State University. He also holds PMP (Project Management Institute), CISA (Certified Information System Auditor) and CISSP (Certified Information System Security Professional) certifications.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

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Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

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