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Steven Larsen

Steven Larsen is an expert at leading change, establishing and growing organizations, and improving business performance and profitability. Stevenís strong background in business, technology, and services results from 20 years of diverse leadership experience in start-up, high technology, and software businesses.

An accomplished innovator and architect, Stevenís vision and leadership has accounted for numerous improvements and efficiencies in business performance, process, and management and has contributed to notable enterprise growth and profitability in the Telecommunications, Internet, and Software sectors.

Before joining the Customer Centricity team, Steven served as Vice President of Professional Services at Ensim Corp., a leading provider of global hosted services, and TeleGea, Inc., a hosted Voice-over-IP (VoIP) software services company acquired by Ensim in June, 2005. Under his leadership, Steven successfully restructured the services organization, revitalized its commitment to customer delivery, and quickly achieved new levels of customer satisfaction and revenue growth. He also played an integral role in the acquisition and transition process.

Prior to TeleGea, Steven co-founded Centricity Systems, Inc., an Internet software consulting company specializing in Web-based business solutions that optimize and improve end-to-end business operations for customers. Steven is the visionary and creator of xb|SiteServer, an innovative XML-based Web and Portal development framework that allowed the easy creation and assembly of mixed-media content and services into a cohesive Web-based solution.

Before starting Centricity Systems, Steven was at Nortel Networks serving in various senior management positions in e-Business Commercial Operations and Knowledge Management. Prior to leaving Nortel to start Centricity Systems, Steven served as Senior Director, Customer Implementation Services for the Americas, where he led Directors and Managers to deliver mission-critical order management, collaboration, CRM, and Supply Chain e-business applications supporting $9 billion in annual electronic transactions. Steven also held senior management and management positions at Bay Networks, Wellfleet Communications, and Wang Laboratories, leading the creation and deployment of several innovative business performance and productivity solutions in sales force automation, web-based information and content management, proposal automation, knowledge management, and training.

Steven holds a BS in Computer Science, Magna Cum Laude, from Franklin Pierce College in N.H.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.

 

Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

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Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

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