found Customer Centricity's assessment of our Operations
department to be extremely valuable. The study provided both
strategic and tactical direction for our business, and led to the
enactment of several recommendations to improve business results.
Customer Centricity uses an experienced methodology and staff
to provide both high-level and detailed evaluations of operating
procedures, resource investment and strategic emphasis on the
business areas they study. Our management team as well as the
day-to-day representatives of the Operations department found
tremendous insight from the debriefing sessions with Customer
It is clear that the experience of Customer Centricity's
management provides a "best practices" view of a broad base of
operating environments. That perspective offers immediately-implementable
recommendations to help clients improve performance. BuyerZone is
a strong advocate of Customer Centricity's services.
President and Chief Executive Officer