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Customer Testimonials

"Working with Customer Centricity has proven to be very rewarding for Centra.  The level of professionalism, responsiveness, and follow-through has been outstanding.

After holding only a brief introductory conversation about our goals and objectives, Customer Centricity responded with a suggested program to address our needs -- which was right on track.  They have clearly demonstrated their experience in the managed services provider (MSP) industry.  This experience enabled them to:

  • Quickly come up to speed on our business model (where we are today and where we need to be tomorrow)
  • Validate our existing plans and provide concrete, actionable guidance on how to evolve those plans for maximum impact
  • Identify and prioritize additional improvement areas
  • Deliver immediate value (in a matter of days) with zero disruption to our day-to-day operations

Finally, Customer Centricity performs as an extension of my staff, flawlessly carrying out defined plans."

John Walsh

Senior Vice President, Engineering & Operations

Centra Software, Inc.

 

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.

 

Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

Click Here

 

Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

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