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Customer Testimonials

"I have worked with Craig Bailey for approximately 10 years, at 3 companies (GTE Mobile Communications, EDS Personal Communications and BBN/GTE Internetworking).

Craig was an instrumental member of my leadership team, in charge of implementing sophisticated and successful Customer relationship processes and systems that led to improved operational efficiencies and customer satisfaction. Additionally, Craig's leadership was key to the successful integration of disparate operations teams, resulting from mergers and acquisitions of multiple companies.

If you are striving to improve your customer relationships, I am confident that Craig Bailey, and his company, Customer Centricity, will help you achieve your goals."

George Kerns

Former President & CEO, Digex

Current President & CEO, Fusepoint Managed Services



"I wanted to take a few minutes to send you my thanks for the work you did in facilitating the Business Process Re-engineering initiative Digex launched this summer. The size of the effort and the introduction of a non-Digex player to such a strategic initiative made for some apprehensive moments out of the gate. Your active facilitation role helped us cover a lot of territory in a short period of time, kept the team focused, and ensured the final product was of high quality.


The balance between facilitator and collaborator provided us not only the benefit of your project management skills on a daily basis, but also the advantage of your experience in defining customer-focused solutions.


The quality of the work you did for our Business Process Re-engineering project exemplified all of the guiding principles that the Enterprise IT organization at Digex is commissioned to do: accountability; collaboration and communication; and team work.



  • When we got side-tracked with trivial points, you were effective in bringing us back to “plan.” Your focus helped the team ensure that we got the job done right – the first time.

  • The team accomplished all of its very aggressive goals inside an equally aggressive six week time line, with active participation from all team members.

Collaboration and Communication:

  • The daily outputs you provided for the team to review ensured that the documentation was always current.

  • The service orientation you brought to the project ensured that we regularly incorporated the “voice of the customer” into our work.

Team work:

  • Your role as the facilitator improved our end result by challenging the team to view the new processes end-to-end from different perspectives, including the importance of selling the changes from an organizational and corporate culture perspective.

Thank you again for all of your work to support the re-definition of lead to order, order to fulfillment, and order to cash business processes at Digex."

Pat. Killebrew
Sr. Director
Digex Enterprise IT


Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

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Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

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