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Customer Testimonials

"In 2004, Level 3 engaged Customer Centricity to help manage vendor responses to two product-related RFPs.

The RFP submissions generated a very large data set requiring rapid formatting, evaluation, and analysis.  Customer Centricity provided front-end preparatory work allowing for timely summarization and roll up of information for Level 3 executive review.  Customer Centricity added value to the process by:

  • Normalizing data objectively with an eye toward Level 3's best interests
  • Anticipating and providing a variety of analytical results
  • Independently presenting observations and ideas

Throughout the engagement, Customer Centricity operated as a highly effective extension of the Level 3 team, demonstrating responsiveness, professionalism, and integrity."

Paul Bultema

Level (3) Communications, Inc.


Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


Embarking on the Journey to Customer Centricity? If so, see our resource section for tools and articles to help you get started.

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Avoid the pitfalls of CRM deployments.  Learn from the mistakes of those that came before you in this informative whitepaper.

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