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Press Release

Customer Centricity Adds New Associates

New Additions Expand Company's Sales Effectiveness and Strategic Systems Capabilities

Hudson, New Hampshire, January 24, 2006: Customer Centricity, Inc. announced that its has added two new associates to its practice, Mary Byrne and John Burke bringing its network of consultants to over twenty-five.  The additions are designed to further expand Customer Centricity's expertise in the sales effectiveness and systems analysis and management disciplines.

Ms. Byrne is a dynamic sales leader with a solid track record of exceeding financial/strategic goals and taking organizations to the next level.  She has extensive experience in developing major account strategies and the professional development of sales teams. She has thrived in a fast-paced market environments including including advertising, high-technology, and communications.  Mary’s expertise has also been repeatedly called upon to develop and realize strategic goals for the organization.

Mr. Burke brings over 25 years of software engineering, network services, and IT/computer operations experience across a range of industries including healthcare, high-technology, retail, and manufacturing.  He is a seasoned leader with hands-on experience in dynamic, high growth environments.  Throughout his career, he has demonstrated a commitment to operational excellence, technological development and advancement, and focus on superior customer services.  John is capable of managing projects from concept to completion with proven skills in strategic and critical thinking, negotiation, relationship building and management, as well as project management.  In short, he knows how to get things done and never forgets about the “big picture.”

"We are very pleased to have these two industry professionals join us at Customer Centricity," said Craig Bailey, President and Founder of the firm.  "Mary and John provide a wealth of real-world experience in leading the transformations of organizations.  Mary has led the implementation of customer centric and strategic selling programs at a number of firms, helping align efforts across the organization to be more customer-focused.  John has driven the analysis and migration of mission-critical enterprise systems to transform organizations from within, positioning these organizations to more flexible in addressing ever changing requirements.  Both exemplify how Customer Centricity can address customer projects from end-to-end." 

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

  • Increase profitability

  • Improve customer satisfaction and retention

  • Increase operational efficiencies

  • Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

  • Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

  • Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

  • Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

  • Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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