Members of Customer Centricity Team
Hurricane-Ravaged Mississippi Gulf Coast
"Tour of Duty" to Help Continue the Progress
Being Made in Rebuilding The Coastal Community
Hudson, New Hampshire, January 27, 2009: Members of the Customer
Centricity, Inc. team, including its president and founder, Craig
Bailey, will be joining a local group from the First Baptist
Church of Hudson, NH on a humanitarian mission to Biloxi,
Mississippi. The mission, scheduled to begin March 2,
2009, is being coordinated with Habitat for Humanity and is
designed to help rebuild this hurricane-ravaged community.
For many of the mission members, this is their second or third
"tour of duty" in the area.
"Each team member has been deeply affected by previous
trips," said Craig Bailey, president and founder of Customer
Centricity, Inc. "We are thrilled that we can be a part of
The Biloxi, MS community and much of the Mississippi Gulf
Coast was ravaged during Hurricane Katrina in August 2005.
Nearly 267,000 homes in the Gulf Coast area were either
destroyed or damaged in the storm.
While much has been done to help the community, a great need
remains. At its peak, FEMA placed 44,000 trailers in the
area to shelter storm victims. As of June 2008, the last
7,000 occupied trailers were closed, sending hundreds of poor
desperately hunting for affordable housing.
"Katrina's devastation has dropped off the national media
radar screen, but we have not forgotten," continued Bailey.
"Rebuilding the infrastructure of the Gulf Coast is an ongoing
process and there is still a great deal of work to be done."
Habitat for Humanity, which has been running ongoing programs
to repair or repair damaged homes in the area, currently
requires over 1,000 volunteers a week to continue their projects
in the storm-affected areas along the Gulf Coast.
The mission team from the First Baptist Church consists of
Ellie Cropley, Al Daigle, Bri Daigle, Torre Daigle, Pastor Jim
Harrington, Clarice James, Mike Ledoux, Bruce Mostrom, Terry
Mostrom, Tony Rice, Jayce Stella, Jessica Surro, and Craig
Bailey. The team is responsible for covering the costs
associated with the trip, which is estimated to be approximately
$5,000. The team is seeking financial donations to help
defray this cost. Tax-deductible donations can be securely
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that
works with companies to align their resources to exceed customer
expectations in the most efficient and effective manner possible.
We leverage our real-world experience to help our clients
continuously improve their service delivery and management
Improve customer satisfaction and retention
Increase operational efficiencies
Improve employee satisfaction
Customer Centricity optimizes the interaction between people,
process and technology in several ways:
Comprehensive assessment methodology to identify the actions
that will yield our clients the greatest return
Skills Training to enable customer-facing personnel to
deliver exceptional levels of customer service
Design and Implementation of business processes to serve the
customer and manage corporate resources in efficient, effective
and consistent manners
Identification of the appropriate business processes to
automate, enabling companies to get the most from their
investments in technology
Customer Centricity’s approach is to work closely with our
clients to help them understand what they are doing right, and
their opportunities for improvement. We provide pragmatic
recommendations that provide immediate benefits, and we drive
continuous improvement programs to help our clients realize
significant return on investment in a very short period of time
(measured in weeks, not months or years). To learn more about
Customer Centricity, call 603/491-7948 or visit our web-site,
Note: “CRM Rx” and “Customer Service Rx” are service marks of
Customer Centricity, Inc.