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Press Release

Members of Customer Centricity Team Head to Hurricane-Ravaged Mississippi Gulf Coast

"Tour of Duty" to Help Continue the Progress Being Made in Rebuilding The Coastal Community

Hudson, New Hampshire, January 27, 2009: Members of the Customer Centricity, Inc. team, including its president and founder, Craig Bailey, will be joining a local group from the First Baptist Church of Hudson, NH on a humanitarian mission to Biloxi, Mississippi.  The mission, scheduled to begin March 2, 2009, is being coordinated with Habitat for Humanity and is designed to help rebuild this hurricane-ravaged community.  For many of the mission members, this is their second or third "tour of duty" in the area.

"Each team member has been deeply affected by previous trips," said Craig Bailey, president and founder of Customer Centricity, Inc.  "We are thrilled that we can be a part of this project."

The Biloxi, MS community and much of the Mississippi Gulf Coast was ravaged during Hurricane Katrina in August 2005.  Nearly 267,000 homes in the Gulf Coast area were either destroyed or damaged in the storm. 

While much has been done to help the community, a great need remains.  At its peak, FEMA placed 44,000 trailers in the area to shelter storm victims.  As of June 2008, the last 7,000 occupied trailers were closed, sending hundreds of poor desperately hunting for affordable housing. 

"Katrina's devastation has dropped off the national media radar screen, but we have not forgotten," continued Bailey.  "Rebuilding the infrastructure of the Gulf Coast is an ongoing process and there is still a great deal of work to be done."

Habitat for Humanity, which has been running ongoing programs to repair or repair damaged homes in the area, currently requires over 1,000 volunteers a week to continue their projects in the storm-affected areas along the Gulf Coast.

The mission team from the First Baptist Church consists of Ellie Cropley, Al Daigle, Bri Daigle, Torre Daigle, Pastor Jim Harrington, Clarice James, Mike Ledoux, Bruce Mostrom, Terry Mostrom, Tony Rice, Jayce Stella, Jessica Surro, and Craig Bailey.  The team is responsible for covering the costs associated with the trip, which is estimated to be approximately $5,000.  The team is seeking financial donations to help defray this cost.  Tax-deductible donations can be securely made at: www.firstgiving.com/firstbaptisthudson.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

  • Increase profitability

  • Improve customer satisfaction and retention

  • Increase operational efficiencies

  • Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

  • Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

  • Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

  • Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

  • Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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