Customer Centricity Adds New
New Addition Bolsters Position and Expertise
in the Healthcare and Manufacturing Segments
Hudson, New Hampshire, February 15, 2005: Customer
Centricity, Inc. announced that its has added a new associate to
its practice, Richard Bailey. Mr. Bailey is an accomplished financial professional
with over 40 years in a variety of financial and accounting roles.
He has a particular expertise in healthcare and manufacturing, but
has been led projects in a number of fields and situations.
He provides a unique combination of technical systems knowledge
with practical financial and cost accounting experience.
Throughout his career, he has been responsible for helping
organizations obtain the information they need to properly run
their businesses and then identifying and implementing plans to
improve the financial performance. This included developing
cost accounting systems, automating time-consuming financial
reporting tasks, streamlining budgeting processes, and managing
technical and operations teams to support the financial systems.
"We are very pleased to have Richard join our family at Customer
Centricity," said Lauren Weiss, Principal at the firm. "He
brings a wealth of knowledge about the healthcare and
manufacturing industries, but offers a unique perspective by
looking at the technology and financial aspects of an
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that
works with companies to align their resources to exceed customer
expectations in the most efficient and effective manner possible.
We leverage our real-world experience to help our clients
continuously improve their service delivery and management
Improve customer satisfaction and retention
Increase operational efficiencies
Improve employee satisfaction
Customer Centricity optimizes the interaction between people,
process and technology in several ways:
Comprehensive assessment methodology to identify the actions
that will yield our clients the greatest return
Skills Training to enable customer-facing personnel to
deliver exceptional levels of customer service
Design and Implementation of business processes to serve the
customer and manage corporate resources in efficient, effective
and consistent manners
Identification of the appropriate business processes to
automate, enabling companies to get the most from their
investments in technology
Customer Centricity’s approach is to work closely with our
clients to help them understand what they are doing right, and
their opportunities for improvement. We provide pragmatic
recommendations that provide immediate benefits, and we drive
continuous improvement programs to help our clients realize
significant return on investment in a very short period of time
(measured in weeks, not months or years). To learn more about
Customer Centricity, call 603/491-7948 or visit our web-site,
Note: “CRM Rx” and “Customer Service Rx” are service marks of
Customer Centricity, Inc.