Customer Centricity Founder to
Address Project Management Institute Meeting
Highlights the Power of People in Project
Hudson, New Hampshire, March 29, 2005: Customer
Centricity, Inc. announced its president and founder, Craig
Bailey, will be presenting at the Project Management Institute's (PMI)
Massachusetts Bay Chapter Seminar entitled "Advancing the Project
Management Profession." Mr. Bailey will present a session
highlighting the importance and power of people in managing
projects. The session, entitled "The Positive People
Influence," is designed to inspire attending project management
professionals of the difference in achieving results.
"I am pleased to be presenting to such a dedicated group of
professionals," said Mr. Bailey. "I have worked with both
the PMI organization and a number of their members and find they
add real value to projects for organizations. I am
excited to have an opportunity to give something back to them."
The PMI event is a day-long seminar is organized into three
- The Executive Perspective (Panel Discussion): How to
understand and navigate the organizational landscape to ensure
that projects are set-up to succeed.
The Organizational Development Perspective:
How to nurture a culture of Project Management in your
The Project Manager Perspective: How to
develop your career as a Project Manager and Leader.
Additional information about this event is
available at the following link:
This event is open to PMI Massachusetts Bay
Chapter members as well as non-members. Interested partiers that
are not presently a member of PMI (Project Management Institute)
and would like to become one, may simply visit
www.pmi.org for more information.
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that
works with companies to align their resources to exceed customer
expectations in the most efficient and effective manner possible.
We leverage our real-world experience to help our clients
continuously improve their service delivery and management
Improve customer satisfaction and retention
Increase operational efficiencies
Improve employee satisfaction
Customer Centricity optimizes the interaction between people,
process and technology in several ways:
Comprehensive assessment methodology to identify the actions
that will yield our clients the greatest return
Skills Training to enable customer-facing personnel to
deliver exceptional levels of customer service
Design and Implementation of business processes to serve the
customer and manage corporate resources in efficient, effective
and consistent manners
Identification of the appropriate business processes to
automate, enabling companies to get the most from their
investments in technology
Customer Centricity’s approach is to work closely with our
clients to help them understand what they are doing right, and
their opportunities for improvement. We provide pragmatic
recommendations that provide immediate benefits, and we drive
continuous improvement programs to help our clients realize
significant return on investment in a very short period of time
(measured in weeks, not months or years). To learn more about
Customer Centricity, call 603/491-7948 or visit our web-site,
Note: “CRM Rx” and “Customer Service Rx” are service marks of
Customer Centricity, Inc.