Customer Centricity President to
Present on Customer & Employee Relationship Management Institute
Webinar Series is Focused on "Turning Customer
Loyalty into 'Gold'"
Hudson, New Hampshire, April 4, 2006: Customer
Centricity, Inc. announced that its president and founder, Craig
Bailey, will present on a panel for the Customer & Employee
Relationship Management Institute (CRMI). The event is part
of CRMI's "Gold Series" of workshops and seminars that focus on
developing a company culture that helps employees at all levels to
deliver outstanding levels of service to customers.
Mr. Bailey will present a session on May 16, 2006 entitled
"Branding the Customer Experience: Walk the Talk." This
discussion will cover how to begin the journey of becoming
customer centric. Attendees will learn how to align their
company's resources to effectively meet the ever changing needs of
their customer base, while creating mutually profitable
"I am so pleased to be part of this program," said Bailey.
"The roster of panelists for this series is truly amazing and I'm
glad that I can offer my experiences with transforming companies
into customer-centric organizations with the attendees."
For more information about CRMI and the Gold Series workshops
and web seminars, visit
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that
works with companies to align their resources to exceed customer
expectations in the most efficient and effective manner possible.
We leverage our real-world experience to help our clients
continuously improve their service delivery and management
Improve customer satisfaction and retention
Increase operational efficiencies
Improve employee satisfaction
Customer Centricity optimizes the interaction between people,
process and technology in several ways:
Comprehensive assessment methodology to identify the actions
that will yield our clients the greatest return
Skills Training to enable customer-facing personnel to
deliver exceptional levels of customer service
Design and Implementation of business processes to serve the
customer and manage corporate resources in efficient, effective
and consistent manners
Identification of the appropriate business processes to
automate, enabling companies to get the most from their
investments in technology
Customer Centricity’s approach is to work closely with our
clients to help them understand what they are doing right, and
their opportunities for improvement. We provide pragmatic
recommendations that provide immediate benefits, and we drive
continuous improvement programs to help our clients realize
significant return on investment in a very short period of time
(measured in weeks, not months or years). To learn more about
Customer Centricity, call 603/491-7948 or visit our web-site,
Note: “CRM Rx” and “Customer Service Rx” are service marks of
Customer Centricity, Inc.