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Press Release

Customer Centricity President Appointed to CRM2Day Editorial Board

Presentation Designed to Help Aspiring Entrepreneurs Understand What It Takes to Succeed in the Current Market Climate

Hudson, New Hampshire, June 5, 2005: Customer Centricity, Inc. announced that its president and founder, Craig Bailey, has been appointed to the Editorial Board for the popular CRM2Day web site (www.crm2day.com).  Mr. Bailey received this honor after making numerous editorial contributions from the Customer Centricity Newsletter.   The newsletter, which is published on a b-weekly basis, reaches thousands of customer service, marketing, and management professionals through direct subscriptions and countless more through forwarding of articles and access to the newsletter archive available on the company website (www.customercentricity.biz). 

"I am excited to be part of such a vibrant and diverse group of professionals on the Editorial Board," said Craig Bailey after receiving the appointment.  "This will help me share issues and best practices for becoming customer centric to an even wider audience beyond our newsletter.  It is important to help readers understand that they are not the only ones that face challenges in developing and implementing customer-centric practices and offer balanced, practical ways to make incremental improvements over time."

About CRM Today

In May 2001, CRM Today (www.crm2day.com) started its first and ambitious steps, which successfully have lead it to become one of the top business communities and resource centers for CRM and Customer Economy in the world. CRM Today has already welcomed over 18,000 professionals as associate members (December 2003) located in 84 countries all over the globe.

CRM Today focuses on every business function - Marketing, Sales, Human Resources, Technology etc. - and business sector - Finance, Retail, Health, Insurance, IT, Telecoms, Internet, Call Centers, etc. - in order to provide its members with information and knowledge that is indispensable in today's competitive business environment.

In a short period of time, CRM Today has established itself as the pre-eminent meeting place for professionals and companies that provide CRM-related products and services or implement CRM strategies and applications.

Contact Solutions Ltd, the start-up company that initiated CRM Today is committed to provide its associate and corporate members with continuously up-to-date material and interesting features and services, all in the context of making them more efficient and successful in the fields of knowing, managing and better focusing on their customers.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

  • Increase profitability

  • Improve customer satisfaction and retention

  • Increase operational efficiencies

  • Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

  • Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

  • Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

  • Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

  • Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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