Customer Centricity President
Appointed to CRM2Day Editorial Board
Presentation Designed to Help Aspiring
Entrepreneurs Understand What It Takes to Succeed in the Current
Hudson, New Hampshire, June 5, 2005: Customer
Centricity, Inc. announced that its president and founder, Craig
Bailey, has been appointed to the Editorial Board for the popular
CRM2Day web site (www.crm2day.com).
Mr. Bailey received this honor after making numerous editorial
contributions from the Customer Centricity Newsletter.
The newsletter, which is published on a b-weekly basis, reaches
thousands of customer service, marketing, and management
professionals through direct subscriptions and countless more
through forwarding of articles and access to the newsletter
archive available on the company website (www.customercentricity.biz).
"I am excited to be part of such a vibrant and diverse group of
professionals on the Editorial Board," said Craig Bailey after
receiving the appointment. "This will help me share issues
and best practices for becoming customer centric to an even wider
audience beyond our newsletter. It is important to help
readers understand that they are not the only ones that face
challenges in developing and implementing customer-centric
practices and offer balanced, practical ways to make incremental
improvements over time."
About CRM Today
In May 2001, CRM Today (www.crm2day.com)
started its first and ambitious steps, which successfully have
lead it to become one of the top business communities and resource
centers for CRM and Customer Economy in the world. CRM Today has
already welcomed over 18,000 professionals as associate members
(December 2003) located in 84 countries all over the globe.
CRM Today focuses on every business function - Marketing, Sales,
Human Resources, Technology etc. - and business sector - Finance,
Retail, Health, Insurance, IT, Telecoms, Internet, Call Centers,
etc. - in order to provide its members with information and
knowledge that is indispensable in today's competitive business
In a short period of time, CRM Today has established itself as the
pre-eminent meeting place for professionals and companies that
provide CRM-related products and services or implement CRM
strategies and applications.
Contact Solutions Ltd, the start-up company that initiated CRM
Today is committed to provide its associate and corporate members
with continuously up-to-date material and interesting features and
services, all in the context of making them more efficient and
successful in the fields of knowing, managing and better focusing
on their customers.
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that
works with companies to align their resources to exceed customer
expectations in the most efficient and effective manner possible.
We leverage our real-world experience to help our clients
continuously improve their service delivery and management
Improve customer satisfaction and retention
Increase operational efficiencies
Improve employee satisfaction
Customer Centricity optimizes the interaction between people,
process and technology in several ways:
Comprehensive assessment methodology to identify the actions
that will yield our clients the greatest return
Skills Training to enable customer-facing personnel to
deliver exceptional levels of customer service
Design and Implementation of business processes to serve the
customer and manage corporate resources in efficient, effective
and consistent manners
Identification of the appropriate business processes to
automate, enabling companies to get the most from their
investments in technology
Customer Centricity’s approach is to work closely with our
clients to help them understand what they are doing right, and
their opportunities for improvement. We provide pragmatic
recommendations that provide immediate benefits, and we drive
continuous improvement programs to help our clients realize
significant return on investment in a very short period of time
(measured in weeks, not months or years). To learn more about
Customer Centricity, call 603/491-7948 or visit our web-site,
Note: “CRM Rx” and “Customer Service Rx” are service marks of
Customer Centricity, Inc.