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Press Release

Customer Centricity Sponsors 'Hot Stove Cool Music: The Summer Sessions VIP Party' Benefiting Foundation to be Named Later

Hudson, New Hampshire, August 10, 2009: Customer Centricity, Inc. announced today that it is joining a select team of organizations in sponsoring the 2009 Hot Stove Cool Music: The Summer Sessions VIP Party.  This fundraising event is taking place in Boston on the evening of August 31, 2009 prior to the Counting Crows concert at the Bank of America Pavilion.  The event will benefit The Foundation to be Named Later which is on the frontlines serving disadvantaged children and families.  The foundation was established by Red Sox General Manager Theo Epstein and his brother Paul as a branch of the Red Sox Foundation.

To learn more about the event or to inquire about the availability of remaining VIP tickets, please visit The Foundation to be Named Later's  website: www.foundationtobenamedlater.org.  To view the full announcement about the Hot Stove Cool Music: The Summer Sessions VIP Party, please click here.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

  • Increase profitability

  • Improve customer satisfaction and retention

  • Increase operational efficiencies

  • Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

  • Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

  • Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

  • Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

  • Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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