Customer Centricity Celebrates Anniversary of Newsletter and New Web Site

Enhanced Newsletter and Web Site Designed to Help Companies Find Practical Solutions to Common Service Management Issues

Hudson, New Hampshire, September 15, 2003: Customer Centricity, Inc. announced the first anniversary of its rapidly growing newsletter and plans for a revamped web site.  Since it began publishing its electronic newsletter in 2002, the subscription base has grown into the thousands with consistent readership and a loyal following.

"When I started the newsletter a year ago, I never imagined it would have grown so fast or could have reached as many people as it does today," said Customer Centricity founder and president Craig Bailey.  "I am amazed at the feedback I get from readers that tell me what a value the articles are in their jobs to address business issues that they face on a daily basis."

To coincide with the anniversary of the newsletter, Customer Centricity also announced plans to revamp its web site to provide expanded content and greater ease of use.  These enhancements also include a new look and feel.  The new web site will be unveiled in later in the fall.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

• Increase profitability

• Improve customer satisfaction and retention

• Increase operational efficiencies

• Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

• Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

• Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

• Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

• Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.