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Press Release

Customer Centricity President to Participate in 36th Annual CROP WALK for Hunger

Program designed to raise money for hunger-fighting programs locally and in over 80 countries globally

Hudson, New Hampshire, September 19, 2005: Customer Centricity, Inc. announced that its president and founder, Craig Bailey, will be participating in the 36th annual CROP WALK sponsored by the Church World Service.  Each year, the CROP WALK brings groups from over 2,000 communities together to raise money and awareness to fight hunger through affiliated agencies in over 80 countries.  CROP WALKs help to provide tools of hope that empower people to meet their own needs.  From seeds and tools, to wells and water systems, to nutrition-enhancing Morgina trees, to technical training and micro-enterprise loans, the key goal of the program is to bring people together to identify their own development priorities, their own strengths and their needs.  In addition, each local CROP WALK can choose to return up to 25 percent of the funds it raises to local hunger-fighting programs.

"I believe that it is important that we all find ways of giving back to our communities," said Craig Bailey.  "The CROP WALK is one way that I have found to make a personal contribution.  This is the third straight year that I have participated and I plan to continue this in the future.  I have been able to leverage my newsletter to spread awareness not only of this great program, but of the underlying problems it aims to help solve. "

About Church World Service

Church World Service is a cooperative ministry of 36 Protestant, Orthodox, and Anglican denominations, providing sustainable self-help and development, disaster relief, and refugee assistance in more than 80 countries. 

Within the U.S., Church World Service assists communities in responding to disasters, resettles refugees, promotes fair national and international policies, provides educational resources, and offers opportunities to join a people-to-people network of local and global caring through participation in programs such as CROP WALK, the TOOLS & BLANKETS Program, and the GIFT of the HEART KIT Program. 

More information is available at www.churchworldservice.org.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

  • Increase profitability

  • Improve customer satisfaction and retention

  • Increase operational efficiencies

  • Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

  • Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

  • Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

  • Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

  • Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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