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Press Release

Customer Centricity President to Participate in 2008 CROP Hunger Walk

Program designed to raise money for hunger-fighting programs locally and in over 80 countries globally

Hudson, New Hampshire, September 24, 2008: Customer Centricity, Inc. announced that its president and founder, Craig Bailey, will be participating in the 39th Annual CROP WALK sponsored by the Church World Service.  Each year, the CROP WALK brings together over 185,000 walkers from over 2,000 communities to raise money and awareness to fight hunger in over 80 countries through individual fund-raising events.  This year's local event will be held in Nashua, New Hampshire on Sunday October 26, 2008.  The CROP WALK program helps provide tools of hope that empower people to meet their own needs.  Up to a quarter of the monies donated are returned to the community where it was raised to help local soup kitchens and food pantries and other local hunger-fighting programs.

"World hunger is a very important issue to me," said Bailey.  "I am pleased to be part of such a great program.  This is the sixth consecutive year I have participated.  The CROP WALK allows me to make a personal contribution -- not only by giving, but by meeting other similarly committed people working to fight hunger on the walk itself."

Last year's CROP WALK raised over $16 million globally to support the hunger-fighting work of the Church World Service, both locally and around the world.  Those resources were used to provide wells, seeds, tools, and training to African farmers -- most of whom are women.  

Information about this event and how to sponsor Mr. Bailey or other participants in the local CROP WALK can be found by clicking here.

About Church World Service

Church World Service is a cooperative ministry of 36 Protestant, Orthodox, and Anglican denominations, providing sustainable self-help and development, disaster relief, and refugee assistance in more than 80 countries. 

Within the U.S., Church World Service assists communities in responding to disasters, resettles refugees, promotes fair national and international policies, provides educational resources, and offers opportunities to join a people-to-people network of local and global caring through participation in programs such as CROP WALK, the TOOLS & BLANKETS Program, and the GIFT of the HEART KIT Program. 

More information is available at www.churchworldservice.org.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

  • Increase profitability

  • Improve customer satisfaction and retention

  • Increase operational efficiencies

  • Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

  • Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

  • Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

  • Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

  • Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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