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Press Release

Customer Centricity Founder Helps
Local Flood Victims

Demonstrates the Power of Giving Back within the Community

Hudson, New Hampshire, September 29, 2006: Customer Centricity, Inc. announced its president and founder, Craig Bailey, and members of his church group were featured in a Hudson-Litchfield News article highlighting efforts to help local residents after the Mother's Day floods on May 14, 2006.  Bailey joined members and friends of Hudson's First Baptist Church to respond to the needs of a long-time resident whose house was destroyed in the flood.  The group partnered with local businesses to repair and rebuild walls, replace doors and other fixtures, and install new flooring throughout the house.  In addition to donating their time and talents to the rebuilding effort, they also collected donations to help furnish the family home.  In total, the donations have exceeded $35,000 according to Bailey.

The full text of the article is available at the Hudson-Litchfield News web site at http://www.areanewsgroup.com/archives/2006/0929/HLN.html

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to align their resources to exceed customer expectations in the most efficient and effective manner possible. We leverage our real-world experience to help our clients continuously improve their service delivery and management capabilities to:

  • Increase profitability

  • Improve customer satisfaction and retention

  • Increase operational efficiencies

  • Improve employee satisfaction

Customer Centricity optimizes the interaction between people, process and technology in several ways:

  • Comprehensive assessment methodology to identify the actions that will yield our clients the greatest return

  • Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service

  • Design and Implementation of business processes to serve the customer and manage corporate resources in efficient, effective and consistent manners

  • Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology

Customer Centricity’s approach is to work closely with our clients to help them understand what they are doing right, and their opportunities for improvement. We provide pragmatic recommendations that provide immediate benefits, and we drive continuous improvement programs to help our clients realize significant return on investment in a very short period of time (measured in weeks, not months or years).  To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz

Note: “CRM Rx” and “Customer Service Rx” are service marks of Customer Centricity, Inc.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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