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Press Release

Customer Centricity Founder Reaches Out to Small Business

Craig Bailey to be featured speaker at Rivier College

Hudson, New Hampshire, October 30, 2002: Customer Centricity, Inc. announced that Craig Bailey, its founder and president, will present a seminar entitled “Customer Service Workshop: Increase Your Bottom Line By Helping Your Customers” on Thursday, November 7, 2002 at 5:45pm EST at Rivier College in Nashua, New Hampshire.  The program is sponsored by the Nashua Regional Office of the New Hampshire Small Business Development Center. Mr. Bailey will discuss customer relationship strategies and how customer service can positively impact the bottom line for any size organization.  He will also address what companies can do now, in these tough economic times, to improve customer satisfaction and loyalty.

This program is designed for any business that has significant customer contact, whether it is business-to-business or business-to-consumer. The program is a hands-on workshop designed to help companies distinguish themselves through excellent customer service.  The workshop will discuss how delivering quality customer service can help address four major challenges business leaders face in today’s business climate:

  • Increasing revenue when new customers are difficult to acquire
  • Maintaining customer confidence and satisfaction while reducing the cost of operating the business
  • Distinguishing themselves in the marketplace
  • Meeting their performance objectives

The program will be held in Rivier College’s Education Center, Room 313, located at 420 Main Street in Nashua, New Hampshire. Admission is $25 and registration is required. A reduced admission of $15 is available for additional attendees from the same company. To register contact Rosemary Macmillan at Rivier College at 603-897-8587 or via email at rmcmillan@rivier.edu.

About The New Hampshire Small Business Development Center

The New Hampshire Small Business Development Center (NH SBDC) is partially funded by the U.S. Small Business Administration. The support given by the U.S. SBA through such funding does not constitute an express or implied endorsement of the co-sponsor(s)’ or participant(s)’ opinions, products or services. Programs are non-discriminatory, and reasonable accommodations will be made for persons with disabilities, upon request to 603-862-2200.   

The NH SBDC, a program of the Whitmore School, is a cooperative venture of the U.S. Small Business Administration, New Hampshire Department of Resources and Economic Development, the University System of New Hampshire, and the private sector.

About Customer Centricity, Inc.

Customer Centricity, Inc., is a business consulting firm that works with companies to unlock the value of their customer relationships. We leverage our real-world experience to help our clients deal with their customers in more skillful and satisfying ways. Customer Centricity delivers on this promise by optimizing the interaction between people, process and systems within the organization to achieve higher levels of customer satisfaction and greater return on investment. We do this in several ways:

  1. Skills Training to enable customer-facing personnel to deliver exceptional levels of customer service; 
  2. Design and Implementation of business process techniques to serve the customer in efficient, effective and consistent manners; and 
  3. Identification of the appropriate business processes to automate, enabling companies to get the most from their investments in technology.

Our approach is to work closely with our clients to help them capture the knowledge of their team so that they can leverage it to build more valuable, long-term relationships with their customers. To learn more about Customer Centricity, call 603/491-7948 or visit our web-site, www.customercentricity.biz.

Meet our founder. View Customer Centricity President and Founder Craig Bailey in a recent video interview.


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