Customer Centricity Announces
Contest for Ideas on Incentivizing Employees
Contest Seeks Innovative Ideas to Motivate and
Reward Employees in Contact Center Environments
Hudson, New Hampshire, December 9, 2003: Customer
Centricity, Inc. announced a contest to solicit ideas on
innovative ways that companies motivate and reward their customer
service personnel. Launched through the company's web site (www.customercentricity.biz)
and electronic newsletter, the contest calls for unique ideas to
keep front line employees focused and happy in their jobs.
"Talking to our customers and other professionals in the
market, we have found that companies are struggling with ways of
incentivizing employees -- especially in times where they may not
be receiving substantial raises in pay," said Customer Centricity
founder and president Craig Bailey. "Companies often focus
on the monetary aspects of rewarding employees, rather than some
no or low cost initiatives that can yield positive performance
improvements, but can also increase employee morale and loyalty.
We thought it was important to seek out and share ideas in this
area to help companies address these concerns that they experience
The contest is scheduled to run until the end of the year.
Submissions will be reviewed by a panel of Customer Centricity
associates to identify the best ideas which will be highlighted in
the company newsletter in early 2004 and on its web site.
Submissions can be made to
About Customer Centricity, Inc.
Customer Centricity, Inc., is a business consulting firm that
works with companies to align their resources to exceed customer
expectations in the most efficient and effective manner possible.
We leverage our real-world experience to help our clients
continuously improve their service delivery and management
Improve customer satisfaction and retention
Increase operational efficiencies
Improve employee satisfaction
Customer Centricity optimizes the interaction between people,
process and technology in several ways:
Comprehensive assessment methodology to identify the actions
that will yield our clients the greatest return
Skills Training to enable customer-facing personnel to
deliver exceptional levels of customer service
Design and Implementation of business processes to serve the
customer and manage corporate resources in efficient, effective
and consistent manners
Identification of the appropriate business processes to
automate, enabling companies to get the most from their
investments in technology
Customer Centricity’s approach is to work closely with our
clients to help them understand what they are doing right, and
their opportunities for improvement. We provide pragmatic
recommendations that provide immediate benefits, and we drive
continuous improvement programs to help our clients realize
significant return on investment in a very short period of time
(measured in weeks, not months or years). To learn more about
Customer Centricity, call 603/491-7948 or visit our web-site,
Note: “CRM Rx” and “Customer Service Rx” are service marks of
Customer Centricity, Inc.