Delivering a superior customer experience goes beyond what
happens in your Sales or Customer Service departments. The
customer experience entails every interaction that your customer
has with your firm.
Our Customer Service Assessment is designed to obtain a
360-degree review of your customer's experience, where we:
Observe what "really" happens
at each of your customer touch-points (including Sales,
Service, and Support) in terms of the interaction between
the customer, your front-line personnel and other
departments that are engaged to meet the customer's needs.
Review the processes and
systems that are part of the customer experience.
Interview personnel from all
levels of your organization (including front-line employees
through senior management).
performance metrics, prior survey results, your website and
Interview your customers.
This comprehensive review results in an executive-level
read-out outlining what is working well (i.e., things your
should continue doing), opportunities for improvement and a
highly pragmatic and actionable roadmap to address the areas
To provide you with more information about how we have helped
other organizations, we have provided links to project
management related resources:
If you would like to learn more about our services or want to
get started, please contact us.
We would be happy to discuss our capabilities and your business challenges
to determine if we are a good fit for you.