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Project Management

Our project management experience comes from working on a wide variety of projects across a number of industries.  We never take a "one size fits all" approach, but we do leverage a common methodology that delivers a consistent result -- your project comes in on time and on budget.

The following are just a sampling of the types of project we have been engaged to drive:

  • Implementing recommendations resulting from our Customer Experience Assessments

  • Post-merger and acquisition "whole company" integration to ensure synergies baked into the financial model are achieved

  • Product development and launch

  • IT system upgrades and implementations including:

    • Customer Relationship Management (CRM) and Enterprise Resource Management (ERP) systems

    • Quality Management Systems to increase efficiencies in companies subject to compliance with FDA rules and regulations

  • Business Process Streamlining (e.g., Quote-to-Cash, Customer Service, and Support Processes)

  • Outsourcing evaluation through implementation

  • Customer Data Quality

  • Organizational Design

Throughout these projects, we mentor your organization in the area of project management, introducing re-usable techniques and templates to support their efforts and develop project management competencies within your organization.

If you'd like to learn more about our services or want to get started, please contact us.  We would be happy to discuss our capabilities and your business challenges to determine if Customer Centricity is a good fit for you. 

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