In prior posts, we began coverage of Interpersonal Management Skills which are crucially important in project management given that it is a people-oriented profession.
As a reminder, the skills, in their entirety, include:
- Clarifying and Confirming
- Constructive Criticism
- Managing Differences
- Crediting (The topic of this post)
- Discussion Skills
Use: To recognize performance that is worthy of credit; to encourage and maintain a commitment to excellence within your organization.
Acknowledging someone’s effort, especially when they go above and beyond the call of duty, is not only important (for the recipient); it is also a fun thing to do as we add a little sunshine to someone’s day.
And, when doing so, we can provide the biggest bang for the buck in a public setting.
When crediting (delivering positive feedback), be sure to include specifics as to what the person did (the outcome) as well as the personal attributes that contributed to that outcome.
So, we wouldn’t simply say: “Thanks for completing that mock up screen for our meeting.”
Instead, we would say something like: “Wow, you really pulled that mock-up screen together based on a bunch of diverse feedback from the team. Your time, attention to detail and creativity really shines on this. The customer was truly impressed and is looking forward to the next edition. Thank you very much!”
And, finally, when others observe the positive affirmation (when provided for a worthy reason), they are more eager to do their job in such a way as to receive the same for themselves.
In closing, if you are looking to improve PM capabilities in yourself or organization feel free to reach out to discuss how I can help.
Click here to go to part 5 of Interpersonal Management Skills.
Click here to return to our topical index of articles on High Performance Project Management.
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