What Can’t Be Taught

In our professional lives we are often focused on growth, continuous improvement, and constantly learning new skills. Today I was reminded of the importance of something that can’t really be taught. Treating people like people. The highest performing teams don't become high performing simply because talented people happen to work near each other. The strongest … Continue reading What Can’t Be Taught

Why Many PMOs Don’t Actually Add Value

A lot of PMOs focus on process. The good ones focus on decisions and the people behind them. If your PMO is only tracking timelines and status, it is probably slowing things down instead of accelerating them. What I have seen work well is pretty simple. Define success metrics up front, not at the end … Continue reading Why Many PMOs Don’t Actually Add Value

Preventing (and Fixing) a Struggling Program

It has been a minute since our last post. Today, we have an article from a new member of team Customer Centricity: Jameson Beatty. Jameson comes HIGHLY recommended to us by one of our largest and longest-standing clients. And, if he can pass the litmus test for this particular client I am confident he can … Continue reading Preventing (and Fixing) a Struggling Program